Terms of Service

Last updated: September 20, 2026

These Terms of Service (“Terms”) govern your use of the services provided by Chaperon Co., Ltd. (“Chaperon Supply”, “we”, “us”, or “our”).

By accessing or using our platform, you agree to these Terms.

Network early access

The Network is still in development. Sign up or sign in to register early-access interest when intake is open, then confirm your email. Registration does not publish an Assignment, assign a partner or guarantee a launch date or response. Personal shoppers do not need company verification.

The early-access offer records one month (30 days) of free Network access. The period starts when you activate your invitation once access is available to you. No card is required and no paid subscription starts automatically. Ongoing subscription prices, usage allowances and terms will be explained before activation. Goods, partner services, inspections, shipping, paid research tools and Chaperoned support are excluded. Updates-only signup and basic partner interest do not grant this offer.

Your brief describes requested work only. It does not authorise purchases or establish agreed responsibilities. Any later scope, fees, substitutions, receipts, returns and delivery responsibilities must be agreed with the selected partner. Agent services, goods, shipping and import costs are separate.

Partner-sharing permission is optional and separate from accepting these terms. Before later partner participation, you need a verified buyer account and must approve the exact brief. This permission does not authorise public or social-media publication. Early-access details stay private.

Selected source countries are recorded separately from delivery destination, for internal demand analysis and expansion planning. China is our first planned active source region. Other selections are expansion interest and do not promise partner coverage or a response date. No countries will be silently removed to fit an active cohort: you must approve the exact active source scope first. Image uploads are not available in this release.

There are no partner charges in this testing release. Future Network pricing remains undecided. Existing paid supplier-tool prices and entitlements are separate. Planned Partner Security Deposits preview future standards; no deposits are collected and current requests have no deposit-backed compensation.

To correct or withdraw your request or change your choices, contact info@chaperon.supply from the email address used for the request. Retention and audit handling are described in the Privacy Policy.

No commission is planned on partner service fees or goods transactions. Monthly Network subscriptions for buyers and partners are planned; prices remain to be decided. Buyers and partners would arrange commercial payments directly. Chaperon would not hold or release those payments or provide payment protection.

Early-access terms version: network-early-access-2026-09-24.

1) Use of the Service

Chaperon Supply provides tools and informational resources related to sourcing, supplier evaluation, and landed cost estimation.

You agree to use the service only for lawful purposes.

You may not:

  • Use the service for fraudulent or unlawful activity
  • Submit false, misleading, or defamatory content
  • Interfere with or disrupt the platform
  • Attempt to reverse engineer or exploit the system

2) Nature of the Service (Important Disclaimer)

All tools and content—including the landed cost calculator—are provided for informational and estimation purposes only.

They do not constitute:

  • Legal advice
  • Tax advice
  • Customs brokerage
  • Freight forwarding
  • Sourcing or procurement services

You are solely responsible for verifying:

  • HS codes
  • Duties, taxes, and compliance requirements
  • Supplier legitimacy
  • Final landed costs

3) Accounts

You are responsible for:

  • Maintaining the confidentiality of your account
  • All activity under your account

We may suspend or terminate accounts that violate these Terms.

4) Free and Paid Access

We offer both free and paid access to features.

  • Free users are granted one (1) lifetime use of certain tools (e.g., the landed cost calculator)
  • Paid users receive expanded or unlimited access depending on their plan

We reserve the right to:

  • Modify usage limits
  • Restrict access
  • Change pricing or features

5) Payments and Subscriptions

Payments are processed via third-party providers (e.g., Stripe).

By purchasing:

  • You agree to all applicable fees
  • Subscriptions may automatically renew unless canceled
  • You authorize recurring billing where applicable

6) Refund Policy

All payments are generally non-refundable, except in the following cases:

  • Accidental charges
  • Duplicate payments
  • Technical failures preventing access to purchased features
  • Paid verification or lookup requests that are not fulfilled

Refund requests must be submitted within a reasonable timeframe.

We reserve the right to approve or deny requests based on review.

7) User-Submitted Content & Public Reports

You may submit content such as:

  • Scam reports
  • Verification requests
  • Supporting evidence

Some submissions (e.g., scam reports) may be published publicly.

By submitting content, you:

  • Represent that it is truthful, accurate, and not misleading
  • Agree not to submit defamatory, false, or malicious claims
  • Grant us the right to review, edit, publish, or remove content

We reserve the right to:

  • Moderate or remove content
  • Refuse publication
  • Request supporting evidence

8) Platform Role vs Third-Party Services (Critical)

Chaperon Supply is a platform, not a party to transactions between users, suppliers, or sourcing agents.

If we introduce connections to sourcing agents or service providers:

  • We do not guarantee performance, quality, or outcomes
  • We are not responsible for agreements, disputes, or losses
  • Any engagement is solely between you and the third party

9) Platform Integrity & Enforcement

We may take action to:

  • Prevent abuse or manipulation
  • Investigate suspicious activity
  • Protect users and platform integrity

This may include:

  • Content removal
  • Feature restriction
  • Account suspension or termination

10) Limitation of Liability

To the maximum extent permitted by law, Chaperon Supply shall not be liable for:

  • Financial losses or business decisions
  • Incorrect estimates or assumptions
  • Customs delays, penalties, or seizures
  • Supplier fraud or third-party misconduct
  • Any indirect or consequential damages

Use of the service is at your own risk.

11) Indemnification

You agree to indemnify and hold harmless Chaperon Supply from any claims, damages, or liabilities arising from:

  • Your use of the platform
  • Your submitted content (especially public reports)
  • Your violation of laws or these Terms

12) Service Availability

We do not guarantee continuous uptime, error-free operation, or complete accuracy.

We may modify or discontinue features at any time.

13) Termination

We may suspend or terminate your access at any time if:

  • You violate these Terms
  • Your activity poses risk to the platform or others

14) Dispute Resolution (Important for US Users)

Any disputes arising from these Terms shall be resolved through binding arbitration, rather than court litigation, except where prohibited by law.

You agree:

  • To waive the right to participate in class actions
  • That disputes will be resolved individually

15) Governing Law

These Terms are governed by the laws of Hong Kong.

16) Changes to Terms

We may update these Terms periodically. Continued use of the service constitutes acceptance of updates.

17) Contact

For questions or refund requests:

privacy@chaperon.supply